FREQUENTLY ASKED QUESTIONS

Natasha Rae
Cupcake & Cake Artist

For cake serving size info:

Click here

Can I get my order delivered?

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Delivery is now available! 
Delivery area includes: Edmonton, St. Albert,
and Sherwood Park. Please note this is delivery only, no setup.
For delivery & setup (larger orders), there is a minimum fee of $75.00, depending on scale of setup.

How do I pay for my order?

All invoicing is done via PayPal. EMT is also accepted
Orders are not confirmed until payment is received in full
For orders over $500, I accept a deposit

If I cancel my booking, can I get a refund?

Due to the perishable nature of the items I provide, payments are non-refundable.  If the event is cancelled one month prior to booking date, you will receive 50% of your payment back.  If for some reason Raes Baking Co cannot provide the service in the end, the full amount of your payment will be refunded.

I have an event coming up, how far ahead can I order?

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My schedule books months in advance for large orders,
I would appreciate that you place large orders as far
ahead as possible to ensure I can accommodate you.

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I have allergies, can I eat your products?

Please use caution at your own discretion
Although many of my recipes do not contain
peanuts, we are not certified Peanut Free

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How do I store my order?

No need to worry, I include an instruction card
with every order detailing storage
I will also instruct you upon ordering if needed,
when an appropriate pick up date would be, for your event

Didn't find the answer to your question?
Click here to send me an email